Working with Cal Thompson at Veterans United Home Loans was one of the best parts of our home-buying experience. He did an excellent job pulling back the covers and clearly explaining interest rates and the lending process in a way that actually made sense. His transparency and honesty stood out from the start.Cal was extremely responsive — fast replies, clear expectations, and never any pressure. Most importantly, he stood by his word, which made it easy to stay loyal to in an industry where loyalty is rare.I’m pretty nit-picky when it comes to consumer services, and I almost never recommend anyone because I feel like my name is tied to it — but I would absolutely recommend Cal. That’s how much I appreciated the way he handled our loan from start to finish.
Was pretty good over all. Veterans insurance not so good. Was literally told that to get homeowners insurance I had to move my auto insurance too. Then when I informed the guy that I had already secured home owners insurance quotes and let him know how much my new premium would be, he said he could not beat that premium. I decided to let him check on auto insurance rates for me and he gave me the same monthly amount that I had already been quoted directly from progressive but wanted $150.00 more down to start the coverage that what I had been quoted directly from progressive. Between those two things I was left with a bad impression of Veterans United insurance. Everything else with Veterans United went great.
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