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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
456,418 reviews
772 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 456,418 unfiltered reviews

Starting on Page 2 of 15,214. Return to Page 1

5 out of 5 Stars

Levi Lenon and Sarah Johnson were amazing to work with. I feel lucky having a responsive team of partners on my side now. I hope to refer them to friends or work with them again in the future!

headshot image of Levi Lenon

Loan Officer: Levi Lenon

NMLS# 1151148

5 out of 5 Stars

Working with my Veterans United team to buy my first home was an absolutely incredible experience. They truly made what could have been an overwhelming process feel smooth, straightforward, and even exciting. From the very beginning, they were incredibly knowledgeable about the VA loan process, patient with all my questions as a first-time buyer, and always quick to respond, whether explaining each step in detail or handling any unexpected hurdles along the way. Their professionalism, genuine care, and dedication to helping veterans succeed turned what I feared might be stressful into something manageable and rewarding. Thanks to their amazing support and guidance, I closed on my dream home feeling confident and grateful. I can’t recommend this team highly enough to any veteran looking to make homeownership a reality!

headshot image of Emily Hunkins

Loan Officer: Emily Hunkins

NMLS# 2162042

5 out of 5 Stars

Veteran’s United really looks out for the veteran. They know the rules for a VA loan. They ensure you get the best rate. My third time using them. I highly recommend Veteran’s United to my fellow veterans!

headshot image of Juliana Eckles

Loan Officer: Juliana Eckles

NMLS# 1126762

5 out of 5 Stars

From the very first contact with Brock I was impressed with his professionalism and knowledge. He eagerly answered all my questions and made other helpful suggestions. He and his team were patient when I was having trouble getting the required documents from the Veterans Administration. This is my 6th home purchase and it has never been smoother. Thanks to Brock and his team!

headshot image of Brock Rohler

Loan Officer: Brock Rohler

NMLS# 2511319

5 out of 5 Stars
headshot image of Carma Bittle

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars
Photo submission from Jesus G.

They helped me with the whole process from start to finish, guided me all the way, making sure I had all my questions answered. The process was very simple. And I know they can do the same for you. Don’t be afraid to give them a try. Being a veteran and using my VA home loan for the first time to purchase, I know who to use if I purchase another home thank you, to the whole team at veterans United.

headshot image of Tyson Smith

Loan Officer: Tyson Smith

NMLS# 2341988

5 out of 5 Stars

This was a very difficult process for me and needed to get a loan as fast as I could and the veterans United helped me to the fullest extent and getting the loan it was a smooth, easy process and I couldn’t ask for a better company to work with.

headshot image of Joshua Dugo

Loan Officer: Joshua Dugo

NMLS# 2340168

5 out of 5 Stars

Best company I’ve worked with thus far ! Ryan Chinnis is awesome and supported us along the way the whole time throughout our home buying process whether it was estimates or running numbers. He was and is a huge asset

headshot image of Ryan Chinnis

Loan Officer: Ryan Chinnis

NMLS# 2033787

4 out of 5 Stars

There are so many extra fees at closing.

headshot image of Joel Smith

Loan Officer: Joel Smith

NMLS# 1953567

5 out of 5 Stars
headshot image of Dustin Medlin

Loan Officer: Dustin Medlin

NMLS# 1828763

5 out of 5 Stars
headshot image of Tim Tallis

Loan Officer: Tim Tallis

NMLS# 339303

5 out of 5 Stars

Danielle and her team are the best. Hope to work with them again soon.

headshot image of Danielle Stiers

Loan Officer: Danielle Stiers

NMLS# 1827546

5 out of 5 Stars
headshot image of Tim Glover

Loan Officer: Tim Glover

NMLS# 2122534

4 out of 5 Stars

Our experience was fantastic. Nathan, Evan and our agent Sheree Dailey were fantastic.

headshot image of Nathaniel Fulkerson

Loan Officer: Nathaniel Fulkerson

NMLS# 2767910

2 out of 5 Stars

We had a very laborious and stressful time working with your company. On many occasions throughout this process we had to provide information, followup and resend. Felicia G. did not give us confidence in her performance. Our closing date was moved from 3/3 to 3/11 and then to 3/20. One delay after another, then another due to miss management and requesting bank information that was not necessary. The lack of clarity and foresight almost caused us to loose our deposit. If it wasn't due to the constant follow-up on our end and my contacting the VA I DONT REALY THINK THIS WOULD HAVE HAPPENED. fortunately the VA was kind enough to put a priority on our case so that we did not fail. Even up to the last minutes before signing there were still errors and running around. Joshua was very nice and professional. He provided us support and re assured us that this would be an easy process, but unfortunately it was not.....our realtor was even very frustrated with the lack of organization and having to repeatedly send the same information to Felicia G. An awful experience and would not recommend for anyone to go through that!!

headshot image of Joshua Schmidt

Loan Officer: Joshua Schmidt

NMLS# 2736706

5 out of 5 Stars
headshot image of Maggie Schuh

Loan Officer: Maggie Schuh

NMLS# 1873211

5 out of 5 Stars
Photo submission from Donavon P.

Veterans United, thank you all so much for allowing me to use your services. This was the smoothest transition ever as you all really do help and take care of Veterans. Huge shout out to Joel and Crosby. They are awesome!!!

headshot image of Joel Deiber

Loan Officer: Joel Deiber

NMLS# 1698013

3 out of 5 Stars

Overall, I appreciate the work everyone did to help put me in my dream house. But the experience was far from 'great'.Communication was absolutely terrible. The first 2 weeks of the process, I called every single day and did not receive a call back until almost exactly 14 days from my first call attempt. This trend mostly continued until about 2 weeks from closing. It definitely got better towards to end (with Josh and Connor, anyways). Twice i requested a call from Eric and never received those calls period.The documentation requests coming in 3 days before close was inexcusable. Retrieving W2's from past employers is not a simple process, especially when on of the buyers works for the government. I understand mistakes happen, but we were in underwriting for almost 40 days, that was ample time for review. And when my realtor, the sellers realtor, and I expressed concerns about this, we were told 'it wasnt a big deal' then immediately after I was told closing may have to be pushed to the following week if we didnt get clear to close the following day (the DAY before closing). That was not an option as my family of 4 had no where to go if we weren't able to close on Friday.Overall, I do appreciate the work that went into this purchase, but the communication has to improve in the future for me to use or recommend VU again, as well as timely review and processing of documents. For what its worth, everyone was very friendly and knowledgeable and was able to answer all my questions when asked.

headshot image of Connor Brandt

Loan Officer: Connor Brandt

NMLS# 2146712

5 out of 5 Stars
headshot image of Michelle Westbrook

Loan Officer: Michelle Westbrook

NMLS# 1973185

5 out of 5 Stars
headshot image of Emmy Curry

Loan Officer: Emmy Curry

NMLS# 2341610

4 out of 5 Stars

I did not like that I found errors on the closing documents twice. I just do not believe that I should’ve had that burden. I found those and they were corrected immediately. I did like the ease of the uploads for documentation.

headshot image of Wesley Earl

Loan Officer: Wesley Earl

NMLS# 1631182

5 out of 5 Stars

Everybody on this team was amazing. I was by my first house. I would call after I got off work would be cooking dinner and speaking to the team while asking dumb questions. Veterans United has been a delightful team. Thank you all for all you do.

headshot image of John Schnurbusch

Loan Officer: John Schnurbusch

NMLS# 1813273

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5 out of 5 Stars
headshot image of Jeff Gilkerson

Loan Officer: Jeff Gilkerson

NMLS# 2407793

5 out of 5 Stars
headshot image of Sheldon Turek

Loan Officer: Sheldon Turek

NMLS# 1911743

5 out of 5 Stars
headshot image of Jared Wilmes

Loan Officer: Jared Wilmes

NMLS# 1378229

5 out of 5 Stars

Veteran's United was so helpful with our entire move from the loan and insurance to the realtor and movers. Then once we were moved in we received a very cute package from Veteran's United for our cats and dogs. Thank you for caring!

headshot image of Leanna Winters

Loan Officer: Leanna Winters

NMLS# 1126212

5 out of 5 Stars

I was very impressed with the team. They answered my every question and problem. Special shout out to Matt and Vince!

headshot image of Vincent Fank

Loan Officer: Vincent Fank

NMLS# 2674639

5 out of 5 Stars
Photo submission from Eric M.

Thank you for making our dream of homeownership a reality! Words can not express how grateful my wife and I feel. The entire team is awesome! We are forever grateful for the love and hard work you put into making our dream of having a home come true! We pray God’s blessings upon you all!!! Love you!

headshot image of Benjamin Long

Senior Loan Officer: Benjamin Long

NMLS# 1099960

5 out of 5 Stars

Second home purchase with Chris and his team and it was as seamless as the first. I’m retired now so this should be the last home purchase but would definitely come back to VU again.

headshot image of Christopher Stieffermann

Loan Officer: Christopher Stieffermann

NMLS# 1136517

5 out of 5 Stars
headshot image of Gus Branda

Loan Officer: Gus Branda

NMLS# 1230865

5 out of 5 Stars

Juliana, Tara, Katie, and Lliam were awesome and very helpful through out the entire process. They are all very responsive and willing to meet your needs!

headshot image of Juliana Eckles

Loan Officer: Juliana Eckles

NMLS# 1126762

5 out of 5 Stars
headshot image of Zach Harrison

Loan Officer: Zach Harrison

NMLS# 1964072

5 out of 5 Stars
headshot image of Stacy Barton

Loan Officer: Stacy Barton

NMLS# 2407580

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