Our experience was great. Cal Thompson and the whole crew at Veterans United communicated with us at all times. They always let us know when they needed something. They treated us like we were family and our time was valuable and went out of their way to make things happen in order for us to get our home. Lyndsey with Heartland Properties - we couldn't have done it without her hard work and dedication and devotion. She stuck by our side to the end. Her communication with us was awesome. We couldn't be happier and all her team work paid off in the end. The hardest part was saying goodbye to her and Veterans United.
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I just want to provide my deepest sense of gratitude to you with a huge thank you for working with me these past few months. You have helped make a lifelong dream of mine come true; owning my own home. Even when I called or texted well after business hours you were always responsive and courteous to my concerns. You made this loan process much smoother and less stressful than I could have imagined.
This is my 3rd VA Home Loan and for some reason, the underwriter was being extremely picky about my time/travel share details. Started the process with a higher than normal debt to income ratio due to an auto loan my ex wife was supposed to take over (and eventually did). Just seemed out of the norm as I had almost the exact same background during my last loan application process...I'm sure there were differences but this was not expected and seemed really intrusive.
The process was pretty easy otherwise. The online to-do list and document center was user-friendly and easy to navigate.