Overall, my home buying process couldn't have been better! Other than one area that no one except the builder had control of. Our realtor that VU recommended was wonderful, our loan officer was a 10+ and the entire process from start to finish was exceptional. One thing that gets overlooked is the portal. I think the VU portal is awesome! The ability to watch the process is similar to watching your Domino's pizza in the app. You can see where it's at and what your loan officer is needing. The portal is great! Thanks for a rock star performance, VU and Cal!!!
Our experience was great. Cal Thompson and the whole crew at Veterans United communicated with us at all times. They always let us know when they needed something. They treated us like we were family and our time was valuable and went out of their way to make things happen in order for us to get our home. Lyndsey with Heartland Properties - we couldn't have done it without her hard work and dedication and devotion. She stuck by our side to the end. Her communication with us was awesome. We couldn't be happier and all her team work paid off in the end. The hardest part was saying goodbye to her and Veterans United.
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I just want to provide my deepest sense of gratitude to you with a huge thank you for working with me these past few months. You have helped make a lifelong dream of mine come true; owning my own home. Even when I called or texted well after business hours you were always responsive and courteous to my concerns. You made this loan process much smoother and less stressful than I could have imagined.
