Kevin and his team were exceptional! This whole process was seamless and professionally handled in lightening speed! Highly highly recommend! Kevin and his team did their magic and helped us get the home of our dreams.
Buying a house is stressful enough, the VA Home Loan team made it easy for me. They walked me through the process from home insurance to the relator.
Working with Jake and Kayli was an incredible experience. They made what could have been a very overwhelming process feel simple and stress-free by keeping us informed, answering every question, and advocating for us every step of the way. Their professionalism, attention to detail, and commitment to helping veterans truly stood out. We always felt like we were in great hands, and thanks to their hard work, everything came together smoothly for closing. We are extremely grateful and would highly recommend them to anyone looking to buy a home.
I'm very glad I chose Veterans United to purchase my first home. The whole home buying process seemed very overwhelming but they somehow made it understandable in bite size pieces. I was super anxious and lost at the beginning and they held my hand at each step. With their insurance brokerage, I found cheaper auto, home, and flood insurance.
Great communication, excellent at breaking things down and making them understandable
All the VU people were very helpful and professional.
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Very open communication with both Kris and Mason. Really helped the process move along smoothly.
Quickest most professional process always responded when I had extra questions
We really appreciated being treated so special through the whole process! Most importantly they listened to what we had to say and acted on it! We were at peace with the team!
I would say beyond a shadow of a doubt that my experience with Veteran's United far exceeded my expectations everyone was so helpful and friendly I felt at ease through the entire process the whole team was absolutely amazing from the first day all the way to closing I just want to thank you all for just an amazing experience.
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James Walrod’s team at Veterans United provided exceptional service. They maintained open communication with my wife and me, ensuring we received the most up-to-date information. All our phone calls were answered promptly or returned within a reasonable timeframe. I couldn’t have asked for a more supportive team to guide us through this process. Thank you, Ashley and Tori. 🙂
Unnecessary chaos and very stressful. Most of the time no one has answers. Loan estimates with many mistakes, repeatedly, and they fluctuate unreasonably. "Kick the can down the road" attitude. Never again.
Response from Veterans United
Hi Atif,
I’m really sorry this process felt chaotic and stressful. That’s not the experience I want anyone to have, especially during something as important as buying a home.
Hearing that you struggled to get clear answers and saw repeated mistakes on your loan estimates is concerning. While numbers can change as details are finalized, you should always receive clear explanations and steady communication. It sounds like we fell short, and I apologize for that.
If you’re open to it, I’d truly appreciate the chance to learn more about what happened. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we typically respond the next business day if contacted after hours.
Sincerely,
Claire S., Client Relations Manager
Veterans United made a dream come true that I thought was impossible! I stepped into the home buying process with no knowledge, and now I feel confident and comfortable with everything that has happened throughout the process. From the very beginning to the day I received the keys to my home, Veterans United blew me away. I highly recommend Veterans United!
