Overall the process was simple. Any item that was needed was easy to upload. I had every question answered immediately. If my loan team wasn’t available by phone, I would email and get a reply back within an hour or two. Overall the process was fantastic!
Although Nick was out loan specialist we also dealt with Shyanne who was just amazing and friendly.
We felt we had someone on our side looking out for us during the whole process! Within 40 days, we were in our dream home!
I went into this understanding that I would have some work to do, but not everything. VERY disappointed to the point where Veterans United ruined my home buying experience...and this was our first home!
Response from Veterans United
We appreciate you taking the time to provide this information Jeremy. We want to ensure that other Veterans do not have similar issues in the future. Please contact our Client Advocate team if you would like to discuss this in more detail.
Veterans United made the process easy and straight forward the entire way.
Great experience overall. I was very impressed with all the staff I corresponded with, and spoke with via phone and email. I will definitely be recommending to fellow Veterans that are on the fence about getting a VA loan, your staff made it painless.
I was very nervous going into this and they made this huge life step seem like such a simple process
They communicated in timely manner.Always answered every question I asked.It was a easy and stress-free process with Veterans United.
You guys made a hard process very simple
Very streamlined experience overall.
Our loan officer Jeremy straatmann went above and beyond his job! He never gave up on me and wife and our loan. He was not only our loan officer but he became a friend! Working with him you can see that he has a passion for what he does and helping veterans like me purchase and own their own homes. He was absolutely amazing through out the whole process!!
Nick did a great job from the very first email to closing on my home. This is my second home I have bought with a VA loan but the first with Veterans United and I will never go with another lender for a VA loan. Thank you so much.