Made things very simple.
Tony, Rachel and the rest of the team were top notch and on top of everything the whole time, I couldn’t ask for a better team to have handle the process from start to finish.
The loan process was non intuitive. There were about 40 pre actions thrown at us without explanation of their purpose unless we reached out to ask for an explanation.Our title was not completed properly, which will result in a financial burden on us to fix. After putting so much money towards a down payment, it is straining on us to fix the mistake. Additionally, $13,000 was spent for closing costs just to receive an incorrect title. It's a mess.I will be counseling my Soldiers to find a loan elsewhere if they ask me.
Response from Veterans United
Hi Andrew,
I’m really sorry to hear how frustrating and overwhelming this experience has been. A loan process should feel clear and guided, not confusing or filled with unanswered questions, and I understand how difficult it must have been to navigate so many steps without proper context.
I also hear your concerns about the title issue and the financial strain it’s causing. That’s a serious situation, especially after the investment you’ve already made, and I’m sorry for the added stress this has created.
I’d truly like the opportunity to take a closer look at what happened, both with the communication throughout your loan and the title concerns, to better understand where things went wrong. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com so we can review this together.
Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up as soon as possible if you reach out outside those hours.
Sincerely,
Claire S., Client Relations Manager
From opening bid to closing in 23 days. That speaks for itself.
I would highly recommend Veterans United for one simple fact - James Browning. HE is why I give Veterans a 10. He is a very patient man, calm in demeaner. He was patient when I called and was confused and took the time to explain what I was asking about and would repeat it if necessary. He never acted like I was bothering him or annoying him. He answers his phone! I don't expect anyone to always be available but he was always quite available. 10 Stars plus!!!
Jayden and the Team were wonderful.
Words are not enough to say how much I’m grateful for everything that Paul did for me. He’s more than great, friendly, very professional and has great work ethic. Thank you very much Paul for all your time and effort and for giving me another chance with this mortgage. It means a lot to me, and I’m very grateful. Thank you sir.
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Bennet was awesome! Very quick on call backs, texts and very clear on directions and kept me on track. All the team were very nice! Thank you all!
Phillip and his team went far and beyond to help us accomplish our dream of buying our home!
What a great experience. From beginning to end. Couple bumps in the road due to home appraisal nothing to do with Veterans United. But i can tell you they came up with another way. Felt the fees were kind of high but otherwise very happy with their performance.
It was fine. Alice was great.
First Home! VU made it possible.
Alex Herbel and his team are awesome. Been working with Alex since around 2014. He is our go to person. We will always be Veterans United people. Thank you.
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My experience with Scott, Brad, and the entire team has been without equivocation "awesome"! My team is very astute, patient, thorough, diligent, professional; "as well", their efficacy is second to none. Throughout this journey my family and I, have felt safe, confident, and truly "blessed" by this relationship. "To God be The Glory"! Thank You Veteran's United for standing in the gap for our family, and other Veteran's like us.
Great communication throughout the entire process.
Straight forward, professional but personal and trustworthy.
Great experience from start to finish. My first time buying a house. My team made it a seamless process.
They did everything they could in my best interest. Highly recommend!
My loan team was great. Paul was on top of everything and kept me in the loop. He had all the answers to my questions and kept my expectations on what to expect with the mortgage process realistic.
Kris and the team provided outstanding support from the initial home purchase through the refinancing process. Their professionalism and guidance made everything seamless, and I highly recommend them.
Chase is awesome he always stayed in touch with emails or phones calls about our refinance. He answered all our questions.
