The lending officer left me with property taxes and wouldn't call me during working hours, nor call me back or respond to messages I left on his phone.
Response from Veterans United
Hi Leron,
I’m really sorry to hear that you felt left on your own when it came to the property taxes and that your calls and messages weren’t returned. Not being able to reach your loan officer, especially during normal business hours, would be incredibly frustrating. You deserved timely communication and clear guidance, and I’m sorry that wasn’t your experience.
Property taxes and how they’re handled at closing or afterward should always be clearly explained so there are no surprises. If you were left feeling confused or unsupported, that’s something I want to understand better. Communication is such an important part of this process, and when that breaks down, it can make everything else feel even heavier.
I would truly appreciate the opportunity to look into your file and get a clearer picture of what happened. Please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and if you contact us outside those hours, we typically respond the next business day. I’d welcome the chance to talk this through with you.
Sincerely,
Claire S., Client Relations Manager
Great team very knowledgeable ask any question you have and it gets answered very timely
Jeff Gordon is outstanding to work with and I would definately recommend him. He is awesome and a genuinely great guy.Kara Truit is Jeff's assistant and she was awesome to work with also.
This process started out is only a dream. I made a simple phone call from a Google search and ended up with Veterans United, Alberto and his team. What a God send. It is amazing and I am astounded at how smooth they really make the process. Along every single step they knew exactly what they were doing. The smallest of details were taken care of by their team. Veterans have enough to deal with with many returning from war, deployment, and time away from their families. It’s comforting to know that there’s a company out there that looks out for their well-being. Unfortunately, 10 is the highest grade you can grade someone on their scale, in our opinion, they deserve a much higher score. They took a dream and turned it into a reality, and for that we will be forever grateful. I could not recommend this team higher. Thank you Alberto, and your entire staff for not only making us feel like family, but taking our dream and turning it into a reality. God bless you.
Smooth and flawless to get loan with and a phenomenal team to work with.
I’ve used Verterans 2x now and have never had a bad experience
I had a choice of companies to service my VA Refi need. ChatGPT suggested Navy Federal for perhaps a better rate and Veterans United for better customer service. I explored both options for a bit but quickly ran into obstacles with NF, including slow response to emails, getting a different person on the phone each time I called, requiring I open a NF bank account before they even talked to me, and a general sense of confusion (they explained by saying they were so popular that they were inundated with clients.)
From my initial call to VU Megan Martin was assigned as my loan officer. EVERYTHING I had to do was coordinated through her. EVERYTHING was explained, on time, made sense, and facilitated the complicated process. This was nothing short of first class concierge treatment, the kind rarely experienced in any format. No bots, no hand-offs, no excuses - just straight talk and professionalism. When the application was complete, Loan Officer Kristine Wilder similarly ushered me through the signing process which occurred in my home. Oh, I should mention that costs were comparable to NF (ChatGPT got that wrong.)
Thank you Veterans United, thank you Megan Martin, and thank you Kristine Wilder...you guys ROCK!
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Danial did a great job and the whole team AT veterans United made the entire process SO simple!Thank you!
They have been very informative and helpful with buying and refinancing. I highly recommend Veterans United.
Veterans United helped me find a place I can finally call HOME!
Shane, Derek and the entire loan team were wonderful from start to finish. They would respond quickly to my emails and were very quick to get my answers or issues resolved. We couldn't be happier.
David and the team were all awesome! Teaching me stuff and keeping me informed!
Can’t ask for a smoother process.
Team members kept changing, no one was on the same page, very unorganized.
Happy and satisfied
The team was great to work with Spencer and Cole were very responsive and helpful with any questions I had
The entire team from VU, Tyler Dunn, Jens Foreman, Vickie Bell and of course the true professional that made this whole process as painless as she could possibly make it, our real estate agent Lora Rousseau who found our perfect home for us! We owe a debt of gratitude to this amazing team of professionals for getting us into our home in an incredibly short period of time. Thank you, VU Team! Your services come highly recommended by us!
But the underwriting doesn’t need to know every little thing about you? And because we don’t trust banks, I can’t see no reason why we have to prove were we got or how we got our money. . Drew was great. Very helpful.
Chris Campbell and Catrina Heath have been amazing during the process of Refinancing my house. They worked with me every step of the way and kept in consistent contact throughout the process. This is the second time working with Veterans United. First with my home purchase and now eith the refinance. The team at this site is amazing and made the whole process as stress free as possible. I would highly recommend in the future. 10/10.
Couldn't ask for a better team than the VU! Thank you for supporting me throughout this journey.
I've recommended Veterans United Home Loans on our neighborhood chat where we share issues in our community or reaching out for help.
