I gave it a 9 because when I became eligible for the IRRRL, Veterans United didn’t contact me until another company requested my loan balance. That’s when they were willing to match their offer.
Josh J. and the team were all amazing. They made getting the home so easy and quick. Josh was always available for questions and quick with answers.
Our team at Veterans United made purchasing our first home smooth and straightforward! The support, communication, and customer service exceeded our expectations! Thank you Veterans United!!
Bill Taylor and Melody were incredibly helpful the entire way through. I was confident, knowing I had the best team behind my home buying process.
Hunter was absolutely beyond exceptional. I had a million questions along my 6 month process of looking into buying a property. He was extremely patient, attentive, and knowledgeable. If he didn’t have an answer he was honest and looked into it for me. I would absolutely recommend working with him if you ever have the chance. Hunter is the sole reason I stuck with veterans united during the process.
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Veterans United was simple and hassle free. Elizabeth was response and made the loan process easy!
Chris and his team were absolutely fantastic. Chris was very patient, friendly, never wasted my time, and spent a lot of time answering my questions. When I didn’t understand something he took the time to stay on the phone with me until I did. He was responsive and a pleasure to work with.
OK, so, I have always preferred renting for the convenience, but then about a year ago I was somehow inspired to buy a home, if I could find the right now. I h ad stumbled onto VU and had contacted them with my interest in doing a VA loan, which would be my first. My best friend "sister" and I spent months trying to find one close to her house, (My mom has dementia and I am her caregiver and my friend and her family have helped me care for her and she has become part of their family) Unfortunately, they were all high priced and still a bit away distance-wise, so we kind of tabled it for another time. For anyone who doesn't think prayer works, they might want to recheck that! A mutual friend of ours owned a house literally across the street, and one day she told us that she and her husband were going to move back to TX and they decided to finally sell the house. Once my friend told her about me wanting it, she didn't even list it, instead doing a FSBO, which took out the middle man. I contacted Alec and crew to tell him I had finally found a house and he was so excited for me! He literally took care of everything and brought in Elizabeth and Blake to hold my hand through the process, which took less than a month! When they said they were going to do something, they did it and with high quality caring. They found a title company locally that also was awesome with very helpful and attentive people. They even had gotten a beautiful sign made for my craft room! It was one of the very few times in my life that I have done business with an organization/company where it was obvious these people had answered a calling to do this and genuinely loved it. They are an example of what customer care (aka service) is supposed to be like. I've been an RN for over 30 years, and a psychotherapist for over 7 years, so I know first hand the importance of making sure my clients feel taken care of. I have their phone numbers starred in my contact list, and whenever I meet a fellow Veteran wanting to purchase, Veterans United will be THE first company, and they will be the first names I give out. Somebody, please give these folks a raise, or at least a nice Christmas bonus!
Thanks for everything and Merry Christmas!
Dr. Karen Wall
MAJ (Retired) Army Nurse Corps
I feel due to my circumstances, VU will take on the task of making home ownership possible.
The entire team at Veterans United was incredible to work with. They were all very efficient, professional, and most importantly very kind. We had lots of questions along the way and they were more than happy to walk us through everything. This whole process was so much less stressful than we expected, and we owe it all to the amazing people at VU! We also received a very kind and personal gift today for our pets (the team even remembered their names! How cool is that?!) And it was the cherry on top. Thanks for making us feel like family and getting us into our first home!
It was such a seamless and comfortable process working with Mr Randy Groner, my loan officer!
The lending team was professional and very responsive to all my questions. The communication was quick and the team went above and beyond to ensure that the home buying process was as painless as possible. The user experience with the systems Veterans United has was quick to learn and easy to understand. Overall I am impressed with the services provided to me through Veterans United as a first time home buyer. I am happy with my decision to go with Veterans United and would reccomend them to others.
Such an incredible, helpful, and patient team to work with! Seriously, great individuals who were always on top of things.
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the veterans united team was so very helpful and made our first home buying experience alot less stressful as i thought it would lol. im saying the team is the best!
I want to thank everyone that was involved. We appreciate you all. From the bottom of our hearts. You have made one of our most wanted dreams come true. Thank you for making sure we have a place to raise our brand new family.
Everyone at Veteran united was very helpful and made it an enjoyable experience
Rob and the whole team we interacted with at Veterans United were wonderful! It's easy to find horror stories of peoples' troubles and hardships during the home-buying process. It was smooth sailing for us and I do believe that was a direct result of the transparency and communication Rob Hayward showed us. We can't thank you enough for helping us become first-generation homeowners! Thank you Veterans United, thank you Rob!
I would say beyond a shadow of a doubt that my experience with Veteran's United far exceeded my expectations everyone was so helpful and friendly I felt at ease through the entire process the whole team was absolutely amazing from the first day all the way to closing I just want to thank you all for just an amazing experience.
First time buying a home and Corey, Laura and the rest of the team were amazing and always quick to answer! The process went very smooth because of them.
