Concierge was rude, unaccommodating and rarely ever returned my call. They also forgot to add my wife on the homeowners policy and to create a second one to fix the mistake. They set me up a better auto policy but didn't discuss any limits wanted set for the policy. They just created a policy with whatever limits they wanted at whatever deductable they wanted. Had to make many calls to fix their mistakes or get answers to my questions.
Toby was great to work with. He was very understanding and accommodating and helped in every way he could.
There were a few hiccups, but none were veterans United's fault. I appreciate everything they did for me to get us to closing. Would highly recommend.
Absolutely amazing job by everyone! I can not complain about a single thing. Everything was smooth with no major hiccups. I will forever be grateful for the team and their knowledge and willingness to answer all of my questions.
Thanks everything went. Stephen and his team were helpful and the process flow easy.
Choosing Veterans United as our mortgage lender was the best decision for our new home purchase. While this wasn’t our first experience with a mortgage lender, it was the first time the process was smooth and stress-free. From the start, Holly Glass guided us through the pre-approval process, then we moved on to Loan Coordination with Levi Price, and finally to approval with Kris Ball — an absolutely delightful experience! Kris Ball and his team are truly amazing, and we couldn’t be happier or more satisfied with our choice to go with Veterans United.
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Everyone was helpful, always updated me on all processes and any changes. Explained all documents prior to signing. Enjoyed all interactions with staff members, have absolutely no grievances to share.
This amazing organization, they helped me from start to close and they answered a lot of my questions throughout the process , demonstrated professionalism, and the customer satisfaction 200 out of 10!
Our team at Veterans United made purchasing our first home smooth and straightforward! The support, communication, and customer service exceeded our expectations! Thank you Veterans United!!
Tina and the team were absolutely amazing, so helpful and professional throughout the process.
This was by far the best home buying experience I have ever had. Michael and his team were great communicators and easy to work with. Would use them again.
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I had an outstanding experience with Veteran United. From start to finish, the team was professional, knowledgeable, and truly committed to helping me through the process. They took the time to explain everything clearly, answered all my questions promptly, and made what could have been a stressful situation feel smooth and manageable.
Their dedication to serving veterans is evident in the way they operate—with integrity, respect, and genuine care. I felt supported every step of the way and never rushed or overlooked. If you’re looking for a team that is reliable, efficient, and truly understands veterans’ needs, I highly recommend Veteran United.
Thank you for your excellent service and support!
My team was great. Ryan was fantastic. I challenged my team with such a short closing date and everyone earnestly stayed on top of it and we closed in less then 30 days!
Really kept me informed along all the steps taken. A shoutout to Jeff and de’ne for their involvement during the process.Of course a big shout out and a big WHOO HOO to Colin. Great to work with, answers all the question and was easy to contact.
Mr.Alan went way beyond his duties as a loan officer, I was very pleased with our interactions in getting across the finished line. Thank you once again for your service.
OK, so, I have always preferred renting for the convenience, but then about a year ago I was somehow inspired to buy a home, if I could find the right now. I h ad stumbled onto VU and had contacted them with my interest in doing a VA loan, which would be my first. My best friend "sister" and I spent months trying to find one close to her house, (My mom has dementia and I am her caregiver and my friend and her family have helped me care for her and she has become part of their family) Unfortunately, they were all high priced and still a bit away distance-wise, so we kind of tabled it for another time. For anyone who doesn't think prayer works, they might want to recheck that! A mutual friend of ours owned a house literally across the street, and one day she told us that she and her husband were going to move back to TX and they decided to finally sell the house. Once my friend told her about me wanting it, she didn't even list it, instead doing a FSBO, which took out the middle man. I contacted Alec and crew to tell him I had finally found a house and he was so excited for me! He literally took care of everything and brought in Elizabeth and Blake to hold my hand through the process, which took less than a month! When they said they were going to do something, they did it and with high quality caring. They found a title company locally that also was awesome with very helpful and attentive people. They even had gotten a beautiful sign made for my craft room! It was one of the very few times in my life that I have done business with an organization/company where it was obvious these people had answered a calling to do this and genuinely loved it. They are an example of what customer care (aka service) is supposed to be like. I've been an RN for over 30 years, and a psychotherapist for over 7 years, so I know first hand the importance of making sure my clients feel taken care of. I have their phone numbers starred in my contact list, and whenever I meet a fellow Veteran wanting to purchase, Veterans United will be THE first company, and they will be the first names I give out. Somebody, please give these folks a raise, or at least a nice Christmas bonus!
Thanks for everything and Merry Christmas!
Dr. Karen Wall
MAJ (Retired) Army Nurse Corps
Very friendly and helped me through out
Veterans United made everything simple and easy. I did most things from my phone.
