Ashley was very helpful and made sure I had all the information promptly.
Very easy process. Would do it again.
Our team at Veterans United made purchasing our first home smooth and straightforward! The support, communication, and customer service exceeded our expectations! Thank you Veterans United!!
Amy and her team were outstanding! They went way above and beyond the call of duty to help me get my home loan. Very grateful to them.
Haley is always amazing to work with!
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Michelle and her team were AMAZING!!! They were so on top of every single item and helped me accomplish every goal in my first home buying purchase! They all worked day and night and got in contact with anyone imaginable to help me! I can not recommend this team enough!
I had an awesome loan team!
Thank you Charles, Sarah and Carrie.
I appreciate all your hard work, getting me the resources I need to move and closed in time.
Great! Always kind and helpful. They make you feel informed and almost like part of the family
OK, so, I have always preferred renting for the convenience, but then about a year ago I was somehow inspired to buy a home, if I could find the right now. I h ad stumbled onto VU and had contacted them with my interest in doing a VA loan, which would be my first. My best friend "sister" and I spent months trying to find one close to her house, (My mom has dementia and I am her caregiver and my friend and her family have helped me care for her and she has become part of their family) Unfortunately, they were all high priced and still a bit away distance-wise, so we kind of tabled it for another time. For anyone who doesn't think prayer works, they might want to recheck that! A mutual friend of ours owned a house literally across the street, and one day she told us that she and her husband were going to move back to TX and they decided to finally sell the house. Once my friend told her about me wanting it, she didn't even list it, instead doing a FSBO, which took out the middle man. I contacted Alec and crew to tell him I had finally found a house and he was so excited for me! He literally took care of everything and brought in Elizabeth and Blake to hold my hand through the process, which took less than a month! When they said they were going to do something, they did it and with high quality caring. They found a title company locally that also was awesome with very helpful and attentive people. They even had gotten a beautiful sign made for my craft room! It was one of the very few times in my life that I have done business with an organization/company where it was obvious these people had answered a calling to do this and genuinely loved it. They are an example of what customer care (aka service) is supposed to be like. I've been an RN for over 30 years, and a psychotherapist for over 7 years, so I know first hand the importance of making sure my clients feel taken care of. I have their phone numbers starred in my contact list, and whenever I meet a fellow Veteran wanting to purchase, Veterans United will be THE first company, and they will be the first names I give out. Somebody, please give these folks a raise, or at least a nice Christmas bonus!
Thanks for everything and Merry Christmas!
Dr. Karen Wall
MAJ (Retired) Army Nurse Corps
Jeremy Landey and Jordan Webber were awesome! Both were very knowledgeable and informative throughout the entire process. No matter what question I had or what time of the day/night I asked, they always responded. They made sure that I understood everything and also went over every form(with a fine toothed comb) to ensure I was receiving every discount possible as a disabled veteran. I'm forever grateful to both of them for making this entire process quick and as smooth as possible.
They went above and beyond my expectations. I will definitely work with them again if needed.
We are very happy with Veterans United. They helped us from start to finish with the full process, walked us along step-by-step and provided us reassurance throughout the full process.
The home buying experience is stressful enough on its own. Veterans United, and I have to speak specifically to tyler, Niesha, reggie and everyone else on the team that I missed, this has not only been the most stress-free experience in home buying, I have to say the most stress free in any large purchase experience! The online account that makes uploading files, notifications, instant updates and not to mention the service from your team, and in this case my team, is second to none...they make the experience feel like everyone is going through it together and there for help, guidance and support. Veterans United really has something special and I thank you in behalf of all veterans that can have the chance to work with you guys! Great Job!
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Alex and Holly did an exceptional job on my Re-fi. They kept me updated on all aspects of my loan, and explained what needed to be explained. Kudos to an awesome team, and for doing and awesome job! Huahh!
Very thorough
I want to thank everyone that was involved. We appreciate you all. From the bottom of our hearts. You have made one of our most wanted dreams come true. Thank you for making sure we have a place to raise our brand new family.
Everything seemed fine until 18 hours before closing. My "Loan Team" was reasonably responsive throughout the 60-day process--although there were times went it was hard to actually speak to someone. We worked through those communication issues and everything seem like it was on track until 4pm the afternoon before Closing Day when I received a note from my loan officer that said his team was still trying to work out "cash to close" and that the underwriter needed a few more documents from me. Long-story-short---the next 18 hours were absolutely chaotic, frenzied, and stressful to the point of ridiculous. The issues were all on VU's end, and unfortunately, they could have been worked out the week before closing when I asked the team "is there anything else you need from me?" We had to delay closing by four hours. Our real estate agent and title attorney have participated in dozens of closings, and they said they had never seen anything so poorly executed. The reputation of Veterans United was tarnished by our experience. I would love to discuss my experience with the CEO or a C-suite member of the company.
The VU team made the entire process of buying a house extremely easy. They provided tasks and kept me up to date and informed on every aspect of the deal.
