After having a bad time with a bank for four and a half months. I came to Veterans United hoping to find relief and boy did they ever make this transition and every step along the way easy to deal with. I got daily updates, where they were at, what they needed from me and the next steps that we would address. I had direct contact when I needed it and fast responses all of which I did not get from the bank. I could be no happier.
First time home buyer here. It could not have gone better as far as I'm concerned. Everyone was great.
Smooth start. Horrible bumpy ending once we got to underwriting, Constantly going in circles and honestly gave me the impression that I was being scammed until everything finally closed. Communication was scarce. And to find out this company has no actual affiliation with the VA leaves me speechless considering “Veteran’s” is literally in the name. Please consider a name change instead using that word as a cash grab to lure service members in.
Response from Veterans United
Hi Jessie,
I’m really sorry for how difficult the final stretch of your loan felt. Going in circles during underwriting and struggling to get clear communication can be exhausting, and I understand why that would leave you feeling uneasy right up until closing. That’s not the experience we want for anyone.
I also hear your concern about our name and VA affiliation. While we’re not part of the Department of Veterans Affairs, we are a VA-approved lender that focuses on serving Veterans and military families. Still, I understand how important clarity and transparency are, and I’m sorry if that wasn’t clearly explained along the way.
Your feedback about communication and the underwriting process is important, and I’d appreciate the chance for our Client Advocate team to review what happened and learn from it. If you’re open to reaching out, you can contact us at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Sincerely,
Claire S., Client Relations Manager
Veterans United really helped us get a home. My spouse and I were not doing well credit wise, one call changed it all. We got set up with the lighthouse program and in 10 months we were ready. During that time , Veterans United kept reaching out and checking up on our progress... they didn't give up on us. The whole process was fast to say the least. Veterans united took care of everything , and we honestly used their partnerships and programs to get everything else squared away , because it is not only quicker , but honestly money saving as well. If you are on the fence , I really encourage you to reach out and talk to someone at least. Talking to someone is what got us started.And we absolutely knew zero about home buying.
This process started out is only a dream. I made a simple phone call from a Google search and ended up with Veterans United, Alberto and his team. What a God send. It is amazing and I am astounded at how smooth they really make the process. Along every single step they knew exactly what they were doing. The smallest of details were taken care of by their team. Veterans have enough to deal with with many returning from war, deployment, and time away from their families. It’s comforting to know that there’s a company out there that looks out for their well-being. Unfortunately, 10 is the highest grade you can grade someone on their scale, in our opinion, they deserve a much higher score. They took a dream and turned it into a reality, and for that we will be forever grateful. I could not recommend this team higher. Thank you Alberto, and your entire staff for not only making us feel like family, but taking our dream and turning it into a reality. God bless you.
I work in finance/banking. I am very impressed with Blake’s ability to close on a rather complex loan. Looking forward to doing more loans in the future
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The app makes it too easy to get “To-Do” list items knocked out.
Veterans United helped me find a place I can finally call HOME!
Haley and her team were phenomenal at making sure every aspect of my move was covered. Alot of work behind the scenes was greatly appreciated. Thank you all.
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I have been working with Veterans United in all my home purchases and they never fail. I have worked with an amazing team. Always exceed my expectations. Highly recommend.
Awesome team with great efficiency and met all requirements of a very pleasant home mortgage transaction process. The efficiency of managing third party vendors and last minute urgency to accomplish a seemingly simple but 11th hour gotten complex situation into a very plausible and meeting project deadlines. Again awesome team. And your loan officer how did Jamie kindergarten do
The entire team from VU, Tyler Dunn, Jens Foreman, Vickie Bell and of course the true professional that made this whole process as painless as she could possibly make it, our real estate agent Lora Rousseau who found our perfect home for us! We owe a debt of gratitude to this amazing team of professionals for getting us into our home in an incredibly short period of time. Thank you, VU Team! Your services come highly recommended by us!
The Veteran United team made the entire process—from prequalification to closing—smooth and straightforward. They were extremely professional throughout.
Veterans United,was perfect,and Helpful.Thx
