Bought our first home with Aaron, Jenny, Cara, and Kayla's assistance (sorry if I'm leaving someone out). That's a pretty special thing! We are thrilled.
We have been so happy with the service we received both the initial and the current mortgage. Everyone always goes above and beyond.
Veterans United is top notch for sure! From the loans process to the special appreciation gifts extended to me, I am so grateful I worked with them to secure my home loan. Eric Johnson, Brittany Miller, and Brittany Lucy are a fantastic team and it is very apparent they have the veteran's best interest in mind every step of the way. Not once did I ever feel alone or left out of the loop. I could call Eric Johnson or Brittany Miller at any time of the day or week (or weekend) for answers to my questions or concerns. I always felt they would work extremely hard to ensure I received answers. They added a sense of "fun" to this home buying journey and for that I appreciate them! I will definitely recommend family and friends to Veterans United and more specifically to this fantastic team. Thanks so much for all your hard work!
It was an absolute pleasure to work with Mr. Manos. I feel like he did his utmost to ensure that my home purchase went off without a hitch. Mr. Manos was extremely professional at all times and was very patient in explaining things to me all throughout the home buying process.
From start to finish they were by my side helping me with my purchase. When there was a problem they reached out and work with me to make sure my purchase was a success and for that I appreciate my whole team. They made this process so easy and comfortable for me in which now me and my family are settled in our new home. Thanks to all my team members
Great work! All the team members at VU were super helpful and friendly. I will recommend to friends and family.
I want to emphasize that Garet was very responsive. However, the underwriting department and coordination left something to be desired. We were repeatedly asked for things we had already submitted and had to FIGHT for the house to have the correct city listed. The house DOES have a shared zip code, but being the people who live her, we KNOW the correct village/city. My wife has experience in business and mail beiing returned if the correct city is not listed. Yet we had to fight that.
Everyone on this team was so helpful walking us through this system making it as comfortable as possible, even when glitches happen not their fault., they were patient and so helpful. They truly care about veterans in my opinion. Thanks.
Then whole team was awesome, specially Dustin with my many phone calls and obstacles , the gifts sent for my girls , my package ! I was totally clueless about everything and these wonderful folks went above and beyond to give me a opportunity i though was impossible . ill always be grateful for the opportunity they provided. Seriously guys thank you so so much its the best feeling in the world to know I have a home for my beautiful family and it wouldn't been possible with out yal . I highly recommend each team member ! I think veterans united should give each member a raise and a bonus !
No communication! Lots of delays extremely slow process.
Response from Veterans United
Hi Theodore,
I’m really sorry to hear about the delays and lack of communication you experienced. I know how frustrating that can be, especially during such an important process. That’s not the level of service I want for our Veterans United borrowers.
I’d appreciate the chance to look into this and better understand what happened. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
I’m incredibly grateful for how Crystaline Loveless and Catrina Heath supported me throughout the entire process. They were kind, knowledgeable, and patient with every question I had. I would recommend them to anyone.
Outstanding costumer service!
The team provided regular 'check-ins' to ensure I was informed of every step of the process. I received a phone call which adds a personal touch and shows exceptional care for a customer going through the process of purchasing a home. If I had questions, they were quick to respond with updates.
Stephen Bash was the absolute best. Kind, professional, caring. Exemplary leader and service
Nathan Powers Jeffersonville Indiana. Thank you!
Absolutely amazing team, loved working with LISA she went above and beyond!!!! And I have already recommended veteran United to everyone I know who is buying a house. LISA DESERVES MORE MONEY!!! She truly is working above her pay grade and just made the whole process so enjoyable!!!
Friendly, patient and explained the whole process in plain language. Great service!
I am very grateful for the support and encouragement that I have received from each and every member that assisted me !! There such wonderful people and so understanding of things and always there when you need assistance I appreciate each and every single one of you!!
