Bryan was amazing, patient, and answered all the questions we had asked. He allowed us to ask random questions and provided not only the answer, but more information that was very helpful through the whole process! Amazing team he had with him and his lead of helping us through dates, when to secure the best interest rate, and overall being super on top of everything!
OK, so, I have always preferred renting for the convenience, but then about a year ago I was somehow inspired to buy a home, if I could find the right now. I h ad stumbled onto VU and had contacted them with my interest in doing a VA loan, which would be my first. My best friend "sister" and I spent months trying to find one close to her house, (My mom has dementia and I am her caregiver and my friend and her family have helped me care for her and she has become part of their family) Unfortunately, they were all high priced and still a bit away distance-wise, so we kind of tabled it for another time. For anyone who doesn't think prayer works, they might want to recheck that! A mutual friend of ours owned a house literally across the street, and one day she told us that she and her husband were going to move back to TX and they decided to finally sell the house. Once my friend told her about me wanting it, she didn't even list it, instead doing a FSBO, which took out the middle man. I contacted Alec and crew to tell him I had finally found a house and he was so excited for me! He literally took care of everything and brought in Elizabeth and Blake to hold my hand through the process, which took less than a month! When they said they were going to do something, they did it and with high quality caring. They found a title company locally that also was awesome with very helpful and attentive people. They even had gotten a beautiful sign made for my craft room! It was one of the very few times in my life that I have done business with an organization/company where it was obvious these people had answered a calling to do this and genuinely loved it. They are an example of what customer care (aka service) is supposed to be like. I've been an RN for over 30 years, and a psychotherapist for over 7 years, so I know first hand the importance of making sure my clients feel taken care of. I have their phone numbers starred in my contact list, and whenever I meet a fellow Veteran wanting to purchase, Veterans United will be THE first company, and they will be the first names I give out. Somebody, please give these folks a raise, or at least a nice Christmas bonus!
Thanks for everything and Merry Christmas!
Dr. Karen Wall
MAJ (Retired) Army Nurse Corps
The team was responsive, supportive, on-point, impactful, and overall awesome the entire way thru the process. They made sure I had the needed information when I needed it to understand where we were at and where we were going. Whenever I invented a new problem or had a concern, I got a quick solution or answer. On more than one occasion I shot an email out on a Saturday thinking I'd get a response on Monday, and within an hour I had an answer to my question. At all times it felt like I had the team in my corner. This is my second time closing on a house and didn't have that with my last lender.It was nothing but a pleasure to work with Brandon, Michael, Crosby, and Anna. Not only do I appreciate the professionalism of the team, but it feels like I've gotten to know them. It's not everyday I buy a house and there's no one I'd rather have worked with on this. Thanks guys.
The service I received was above and beyond what I was honestly expecting. Every step explained over the phone and in writing.I am proud to have contacted the entire team with outstanding results!!
Justin Darr was amazing to work with. He is very professional. He answered our questions and addressed our concerns quickly. I would refer friends and family to him.
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Fast, stress free, and excellent customer service. We felt valued and cared for during the whole process.
Veterans United hit all my expectations and more. Everyone was extremely friendly, quick to respond and broke down any area I had questions on. I don’t regret my decision to work with VU at all.
You all did an amazing job helping me buy a home.and I ask God to bless each of you for your help.you are all loved and appreciated.
Chris Rohr and his team did an outstanding job of walking us through the process and preparing us to be able to put an offer in on a home. We had difficulty with our seller and had to extend closing multiple times, in spite of this Chris gave us sound advice and we were able to close on our home. Jack also assisted us with many of the forms and processes. Thank you team!
Thorough and knowledgeable people.
Tyler did a great job for us.
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Everyone on our team did a fantastic job!
Any questions we had were answered completely and promptly.
I look forward to the next opportunity to work with them!
Veterans United makes the home buying process enjoyable. They assign a Team to you that helps you through the whole process from beginning to end and will even help with utilities and moving. I highly recommend Veterans United for all of your home buying needs.
This was truly a pleasant experience. Having bought several homes in the past and this was, by far, the best. I was kept informed throughout the process. And the people I worked with were exceptional.
They have several people that handle things for you at different stages of your loan. All were very helpful
