The whole process was good in the beginning but when it got to the whole closing process it was hectic and stressful and we heard too many times that this was skipped or overlooked. If I had to rate just closing process I would give it a 1
I felt that my loan officer did not make processing my loan a priority, I felt that at the end of the process it took a long time to hear back from him about different things and that several things we not done in a timely manner.
VU didn't comp some fees like I have had Wells Fargo do in the past, which was disappointing. Also VU's doc signing interface (website) is clunky and buggy. So bad was almost a deal-breaker. I strongly recommend using Docusign or Dotloop.
See all 2,187 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.
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