John and his team need to be commended for the great work they do. I cannot believe how smooth the process was. We closed in 30 days without a hiccup. The Veterans United portal is super user friendly. Everyone on the team was very helpful and knowledgeable. I would highly recommend this team to anyone going through the loan process!! Great service!!
The loan funding team extremely delayed the time we received the keys. My loan team was great and extremely helpful but your loan funding team is sub par at best.
Response from Veterans United
Hi Shane,
I’m really sorry for the delay in funding and how that affected when you were able to receive your keys. I know how stressful and disappointing that can be, especially after getting so close to the finish line.
I do appreciate you sharing kind words about your loan team, and I’m glad they were helpful throughout the process. I’d like to learn more about what happened on the funding side so we can better understand where things fell short. If you’re open to connecting, our Client Advocate team can be reached at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
I I think my whole team. For making this happen for me. And I also Thank god.
Professionals
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Ryan Sherman was an incredible help!
Veterans United was great. The employees are kind knowledgeable and patient with new buyer questions.
It’s a dream come true for me and my wife! Veterans United was exceptional for the entirety of our home buying process. Thanks again for all the hard work!
I bought my first home and though it was scary, the Veteran United Team made the process so much less so. The answered my questions all the way through the process and Everything went relatively smoothly. I had a great experience with them.
As always, Shawn and the staff made this process super easy. Thus far, we have been truly blessed working with Shawn.
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It was legitimately painless easy fast fun and I wasnt just a number I was a an actual person to them.
Amazing and fast process! Definitely recommended. For VA loan = Veteran United.
My wife and I are happy to have our forever home. As a first time homebuyer, we were very stressed, and I do wish we had more communication. Besides wanting more communication, I feel everything went smoothly and I would work with them again, if we ever buy a new home.
