Ellen and Genevieve also provided excellent customer service. On-line app allowed for communication of needed documents and status of process to keep us informed.
One suggestion would be to send an e-mail when request is being made on the app.Being a veteran, I was expecting a better interest rate though I know that falls somewhat on our present administration.
I was able to celebrate two major milestones in my life effortlessly thanks to you guys. #1 getting married and #2 moving in to our first house together in the same month. It was a hectic month but with the expert help and clear communications, it was a breeze getting through the whole process. Only thing missing now is the picket fence. Thank you!
Veterans united made my dreams come true. I never would have imagined I’d be able to buy a house, let alone a new construction house for my very first home purchase. They made everything so easy and seamless. Along with the app/website that gives you the to do list. Everything was so easy to complete and they were always there when I had questions about things. I am so thankful for the whole team at Veterans United for everything they did for my family and I. I tell everyone I know about them and their amazing work!
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Overall, my home buying process couldn't have been better! Other than one area that no one except the builder had control of. Our realtor that VU recommended was wonderful, our loan officer was a 10+ and the entire process from start to finish was exceptional. One thing that gets overlooked is the portal. I think the VU portal is awesome! The ability to watch the process is similar to watching your Domino's pizza in the app. You can see where it's at and what your loan officer is needing. The portal is great! Thanks for a rock star performance, VU and Cal!!!
