Outstanding in every way imaginable. Very professional when needed to be, humorous at times, friendly and courteous staff especially Butch and Shyanne. They were very helpful to accommodate every part of the process. It could not have been any better. I would call this relationship with Veterans United, very pleasant, a simple statement but not one this is often used with a refinancing expedience.
After missing our closing date and having our loan dropped by another lender we were ready to throw in the towel. So happy we decided to apply for a loan with Veterans United. They looked at our unique financial situation and made sure that we would get the clear to close. We ended up closing on our dream home we never thought we would be able to get all because of Veterans United!
I am a repeat customer. Previously, I was working with wonderful people at a remote office. This time, visiting the local Bellevue office,and meeting the my loan specialist and processors in person, took a great experience to an even higher level. Thank you Claire Grabenbauer for your cheerful attitude, warm smile and exceptional customer service!
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