Josh was very professional and got me a good interest rate!
I pray my home owning path crosses with Veterans United again, because as a first time home buyer, the process was easier than everyone tells me. Thanks again VU
They asked for the same paperwork over and over. They asked for paperwork on things that are not relevant and for things I had already turned in. The staff were impatient and treated me like a nuisance.
Response from Veterans United
Hi Kasey,
I’m really sorry for how frustrating this experience sounds. Being asked for the same documents repeatedly, especially ones that don’t feel relevant, is exhausting, and you shouldn’t have felt like a nuisance while trying to move your loan forward. That’s not the experience we want anyone to have.
I’d appreciate the chance to learn more and look into what happened. If you’re open to it, our Client Advocate team can be reached at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
The only issue I would address is buyer education. Although you have the educational videos I wouldn’t leave it to the buyer to review them. I would make it a requirement on the to do list to review those videos.
It was great working with all of the staff at Veterans United, they helped with the financing, with Video's to watch and get helpful information from, everything.
Jon and Kyle made the first time home buying experience great. It was challenging for me with things that I did not understand but they took their time to explain things and keep me updated on any changes. I am so grateful for them that I am in my new home.
I would think the use of docusign might sped things up? my last refie in 2020 used it a lot, still had to physically close. maybe its the VA? My second go with VA loan Guarentee.Also you need redundancy built into your servers.. auto fall over to secondary server..Durel
Thank you from the bottom of our hearts for all of your help to get the loan and for assisting us with all of the papers. It has been a pleasure to work with all of you! You will always be our go-to and we have already started to spread the word about your amazing team! Thank you all again for the great work!
My Veterans United team were great! They led me through the process of selling my home. They actually got me $7,000 more than I had asked for. Then they helped me find a home that I love near family and a VA Medical Center in a city five states away. I'm very pleased with their service. Thank you Veterans United!
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They made the process very easy and worked hard for us to make sure everything went as smoothly as possible.
Veterans United's team effort and hard work helped my family and I into the home we fell in love with. Thank you team!
Excellent service and team of professionals. We couldn't done it without them.
The team at Veteran's United are an amazing group of professionals that know how to take care of their clients. Excellent customer service! I HIGHLY recommend this group of professionals.
