My process was quite complicated and often disappointing, lacking organization and communication. I was told one thing, only to be told something completely different. Overall, this process should have been smoother.
Response from Veterans United
Hi Julian,
I’m really sorry the process felt complicated and disappointing. Being told one thing and then hearing something different is frustrating, and I understand why this experience fell short of what you expected. I appreciate you taking the time to share this feedback.
If you’re open to it, our Client Advocate team would be glad to listen and better understand what happened. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S.
Client Relations Manager
Unorganized, unprofessional
Response from Veterans United
Hi Michael,
I’m sorry to hear this was your experience. Feeling like the process was unorganized or unprofessional is frustrating, and that’s not the standard we aim for. I appreciate you sharing this feedback.
If you’re open to it, I’d like to learn more and better understand what happened. Our Client Advocate team is available at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and messages outside those hours are typically answered the next business day.
Sincerely,
Claire S.
Client Relations Manager
VA Home Loan Made Easy!
Tyler Oakley and team are fantastic. This is the second time we have used them and will continue to do so in the future.
Great
Josh and his team made the entire home buying experience easy. I appreciated all the help I was given and how accessible everyone was anytime I had a question.
We loved working with Aslyn and Charlie. They were byfar the most useful individuals. However, when these two were unavailable someone else filled in who did not have an communication skills. If it wasnt for Ashlyn and Charlie, things would have been different.
This is the second time I used Veterans United to buy a house and it was the best decision I made...twice. The whole team was helpful, communication was amazing, and the whole process was stress free. Thank you, Veterans, United for taking the stress out of home Buying.
I pray my home owning path crosses with Veterans United again, because as a first time home buyer, the process was easier than everyone tells me. Thanks again VU
My experience was uneventful, which is just the way I like for things to be in my life. I felt good & secure the whole way through the process. Have not a thing bad to say.
Response from Veterans United
Hi Angela,
Thanks for taking the time to share this. I’m really glad to hear the process felt steady and that you felt good and secure throughout. That’s exactly what we hope for.
If there’s anything more you’d like to share or clarify about your experience, our Client Advocate team is always happy to listen. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S.
Client Relations Manager
Highly recommended nobody else is going to care the way they do, the entire team works for you and everything go smoothly
Dalton was absolutely amazing! Made it so simple for me. Thank you!
Right away Veterans United put me at ease. They made sure that their team got familiar with me as a client. Videos was made available to view and a 'To Do List's was put in place. Every day a team associate checked to see if I was on task with understanding the information that I was to provide and when necessary they stepped in to assist.
This is the second time I’ve used Veterans United Home Loans and must say they go above and beyond to help you every step of the way, and even after.
Thank you from the bottom of our hearts for all of your help to get the loan and for assisting us with all of the papers. It has been a pleasure to work with all of you! You will always be our go-to and we have already started to spread the word about your amazing team! Thank you all again for the great work!
The team was responsive and had answers to all my questions. Very friendly service.
