Nick Holman and his team and Veterans United Home Loans made the process of buying a home easy. From the communication to the technology and online process. Honestly, it was one of the easiest house closing processes from a loan company that I have ever been through. I know it takes a team, but between Nick and Rebecca Flower, they are outstanding. Thank you all, for a great experience. Dave and Karen Wittman
My whole experience, from beginning to end, was fairly quick and easy, to say the least. For a first time home buyer, at 50, I was blessed to have an entire team of friendly folks all willing to help out and guide me through the process. I'll definitely be recommending Veterans United to a few people I know who are looking to buy a home. What a God Send!
We are very pleased with our experience with Veterans United Home Loans. Mr.Dyer and his whole team was awesome during the whole process.
From the beginning, when we first purchased our home, until the end, when we finished refinancing our home, Veterans United has been amazing to work with. They kept us informed, helped us through every step, and made everything as smooth as butter. I would recommend Veterans United to any Veteran in the market for purchasing or refinancing a home. We could not have asked for a better company to work with!
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This was the best home buying experience I have had out of six past home purchases. I would highly recommend Veterans United to anyone!
Very professional, and made the loan process streamline.
Was very easy to get in contact with everyone I needed along the way, very helpful, understanding and human staff to talk to. Over all 10/10 experience.
I’d like to thank Veterans United, especially Justin Wilson our loan officer for making it easy and possible for us to secure a house that we really liked in New Mexico.
The entire team was great. Just all around, professional, responsive, and astute. This was one of the best decisions I ever made, going with VU and the team. Thank you all. A+ all around.
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Ryan and his team were a pleasure to work with!
This was a great experience. I did not expect a lender to put my families interests first but they did through every step of the process. Thank you Veterans United. Thank you for making our dream come true! My family and I love our new home and this wouldn't have been possible without help from the team at VU.
Excellent service by Ty and his team! I was impressed.
If I could give you a zero or less I would have. The inconsistency, lack of communication, lack of compassion, inability to provide me with answers, and that’s just what I can think of right now. I am actually appalled at how bad the experience went like quite possibly the worst experience I have ever had in my entire life with any company let alone with a company that deals in home loans. I would go with any other company out there, Joe’s home loans down the road would probably be a better option. I asked on multiple occasions for policy paperwork and never got it, promised my full escrow returned to me, got 1/3 of it and took another month to get the rest. Stay away from this company.
Response from Veterans United
Hi Daniel,
I’m truly sorry for how upsetting this experience was. Reading your feedback, it’s clear you felt ignored, unsupported, and left without answers when you needed them most, and that’s incredibly disappointing to hear. A home loan is a major life event, and you deserved clear communication, compassion, and follow-through.
I understand your frustration around not receiving requested policy information and the delay in receiving the full escrow refund. Situations like that can understandably erode trust, especially when expectations aren’t clearly explained or met. While I can’t address specifics publicly, I do want to make sure your concerns are fully reviewed.
If you’re open to it, I’d appreciate the chance for our Client Advocate team to look into what happened and better understand where we fell short. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
