Harley and Dennis were amazing. I had a short amount of time to get everything approved and they delivered on what they promised.
Devin Cott went above and beyond! Super professional and quick to respond to any and all of my questions. He is the kind of team member you need to keep existing customers and to draw in new business. Highly recommend Devin! Thank you!!
I would tell them if they had a hard time finding a loan, then you were the people to go through. But I would also tell them the difficulty it takes to get through everything you all want and how hard it is to understand some of you.
Maybe I’m wrong, but I expected more from a company with the name “Veterans” United. There are several other companies that I learned of closer to my closing date that offer things that this company did not. Overall it wasn’t a bad process and for the most part the staff responded relatively quickly. Bottom line recommendation, I’d do my research before committing any to a lender. As a veteran we’ve earned any and all benefits, discounts, etc…
Response from Veterans United
Hi Christopher,
I appreciate you taking the time to share this and I hear where you’re coming from. When someone sees the word “Veterans” in our name, it comes with high expectations, especially around benefits and value, and I’m sorry if it felt like we fell short of what you hoped for.
I’m glad to hear the process itself wasn’t a bad one and that our team stayed responsive, but I understand how learning about other options late in the process can be frustrating. You’re absolutely right that veterans have earned every benefit available to them, and it’s important that you feel confident and informed about your lender choice.
If you’re open to it, I’d really like the chance to learn more about your experience and see if there’s any additional context or support we can provide. Our Client Advocate team is here to listen and help however we can. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Great service and exceptional customer service! Aaron Brooks was an amazing loan officer! His expertise and professionalism were top notch. Many thanks to Veterans United for hiring such a wonderful team with excellent customer service. He made this process easy!
I really appreciate itthe swiftness of getting my loan completed at 10/10
We have bought a few houses in my time, but this was the smoothest process we have ever had. Thanks Tim, Trenton & Victoria!!
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Once again, thank you Jason and team. You truly make this process easy.
Ginny and her team are amazing. She is my go to for any mortgage needs and after having her with our past 3 or 4 transactions I wouldn't use anyone else. She's the best.
I would give VUHL 100+++ outstanding service from the initial phone call and throughout this entire process to closing. I received exceptional service and they exceeded beyond my expectations!
We were afraid to get a veterans home loan because of everything we heard. We are very happy we decided to find out for ourselves. They do make the process as painless as possible, there are not as many restrictions as we thought, they just want to make sure your home is safe for you and your family. We feel extremely lucky to have found them, with their help our 13 year dream is finally coming true. Veterans United went above and beyond for us in securing our 1st Home. We are so happy to move from Maine to this beautiful house in Southern Virginia. Veterans United made our dream a reality.
It was quicknand easy. The loan office Matt Lucas,and the Realator walked me through every step.
I am a first time home buyer, my team guided me through the home buyer process and educated me through every step. My teams communication and response time from searching for our 1st home, to contract to closing was exceptional, I couldn't have asked for a better team! Thank you Veterans United, my children and I love our new home!
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Colin does a great job, and Julie did great as well. The process was quick albeit a bit fragmented. I wish all list items I had to do could be given at the start.
Third time using veterans united smooth transaction every time thank you
Kevin Webster and Matthew Gandlmayr did a great job keeping things on track. We thought we wasn't going to get approved after the run of mill processes. Can not be more grateful to the team for me and my family.
We have used Veterans United for all 3 of our home purchases, and they have been fantastic every time.
Shelby was great to work with . She was very knowledgeable and very polite. . She would answer any of my questions promptly. . I would highly recommend her to anyone looking to buy a home or property.. She also helped me get my interest rate down. Thank you so much. It’s been a wonderful time buying and living in my new home. . Thanks to all of you.
