The online process made the process so easy. Made the whole loan experience go smoothly.
Nick was available for when I had questions or concerns. He would always return my calls. The communication was excellent. I feel fortunate to have been able to work him during this process. He's definitely an asset for VeteransUnited.
The quick service, easy and secure access to the online forms was awesome! The fact that we live a distance away from the actual business, That we could get a lot of this done on our time without having to come into an office every single time to update something or sign for something. Again major kudos to the overall experience.
I love the team and the process. The team was amazing to work with.
This was our 3rd VA loan on this house (refi). It was by far the most frustrating. As a company specializing in VA loans I would expect the broker to know the product. He did not as the underwriter kept asking for additional information and tests. In hindsight I should have paid a higher origination fee and stuck with USAA. The savings was not worth the hassle.