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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

1,111

Total Customer Reviews

97.7%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
824
4
224
3
36
2
16
1
11

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Showing all 89 Navy service member reviews

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5 out of 5 Stars
Would Recommend

Branch Manager: Nicholas R. Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend

Branch Manager: Nicholas R. Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend

The refinance experience with Jeremy Anderson was terrific. Thank you very much!

Loan Officer: Jeremy Anderson

NMLS# 1493972

5 out of 5 Stars
Would Recommend

Loan Officer: Marjory Christensen

NMLS# 1918279

5 out of 5 Stars

Customer service is important to me and earns my trust and then my business. Veterans United betrayed that trust in two ways. First, by selling the servicing of my loan; and Second, by selling it to Wells Fargo, a shamefully unethical company I would NEVER do business with willingly.
I will never do business with Veterans United again.

Branch Manager: Nicholas R. Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend

Branch Manager: Nicholas R. Schuster

NMLS# 9616

4.5 out of 5 Stars
Would Recommend

Branch Manager: Nicholas R. Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend

I

Loan Officer: Marjory Christensen

NMLS# 1918279

5 out of 5 Stars
Would Recommend

Loan Officer: Cal Thompson

NMLS# 1487191

5 out of 5 Stars
Would Recommend

Loan Officer: Jeremy Anderson

NMLS# 1493972

5 out of 5 Stars
Would Recommend

Branch Manager: Nicholas R. Schuster

NMLS# 9616

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5 out of 5 Stars
Would Recommend

Branch Manager: Nicholas R. Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend

Loan Officer: Jeremy Anderson

NMLS# 1493972

5 out of 5 Stars
Would Recommend

Jeremy made things so easy for us as we were managing a PCS move with a lot of uncertainties. He made the whole process easy and very streamlined.

Loan Officer: Jeremy Anderson

NMLS# 1493972

5 out of 5 Stars
Would Recommend

Outstanding service outstanding job Nick !

Branch Manager: Nick Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend

This was my first home buying experience and as such I really had no idea what I was doing. Veterans United immediately got me in touch with an extremely knowledgeable real estate agent the knows the VA loan process inside and out and walked me through every step. If you are unsure what your next steps are the website has a great step by step guide that was very easy to understand. The agents are friendly and helpful. I worked with a few agents on this loan due to a grant. My first agent was unable to do the grant from his branch and immediately transferred me to a branch that could. At the new branch my new agent and his assistant were just as friendly and if they didn't know an answer right away they were quick to find the answer and get back to me. Between Veterans United and the real estate agent they got me in touch with I saved nearly $8,000 and actually walked out with a check at closing instead of paying any closing cost in what should be a seller's market. I would highly recommend Veterans United and if I ever need a new home will definitely be using them again.

Branch Manager: Nick Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend

Branch Manager: Nick Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend

Branch Manager: Nick Schuster

NMLS# 9616

3.5 out of 5 Stars
Would Recommend

Loan Officer: Callahan Thompson

NMLS# 1487191

5 out of 5 Stars
Would Recommend

I had a great experience with Veterans United and specially with Jeremy Anderson.He explained everything, he practically educate me what I need to know before refinancing my house, the process was like a walk in the park. No hassles, everything that he said was happening. I got a good rate and term on my loan, I will say that Veterans United are above and beyond to their competitors. Very professional ! I have them in my golden list for future opportunities may present in my path.

Loan Officer: Jeremy Anderson

NMLS# 1493972

1.5 out of 5 Stars

I genuinely wish this review could be more positive. Again, Mr. Schuster and Ms Hedzina were fantastic, but a client should not have to fire two loan officers to find a competent group. I recommend the Omaha, Nebraska Veterans United office very highly, but I would not recommend anyone deal with the Columbia, Missouri office, especially Zack Debard and Douglas Brady.

Response from Veterans United

Hi Jason, we value your honest feedback and thank you for taking the time to provide this information. We strive to provide consistent service across every team in the company, and we believe that we are stronger that way as one team. Our Client Advocate team would love to talk more with you about your experience so that we may take steps to improve the experience wherever possible for future clients.

5 out of 5 Stars
Would Recommend

In my opinion, you cant find a better company, or representative than Veterans United and Nick Schuster. The attention to detail and process they put behind their clients is second to none. I've never felt more at ease than dealing with a company that can make one of the biggest and most difficult purchases of your life, so easy and accommodating!!! Highly recommended!!!

Branch Manager: Nick Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend

Surprisingly to me be got my Mortgage approved much faster than I anticipated Mr Schuster is a truly a professional at hisJob recomend him to any looking to buya house. Thank you again Mr SchusterI am very please with yor service Earnest C, Joseph.

Branch Manager: Nick Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend

We worked with Nick over a year, and the entire time he was always willing to be available to answer questions and provide helpful recommendations. We are so very glad we chose Veteran’s United, and would HIGHLY recommend the Omaha office and specifically Nick to ANY veteran looking to purchase a home.

Branch Manager: Nick Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend

Loan Officer: Stan Hawkins

NMLS# 1717091

5 out of 5 Stars
Would Recommend

Production Manager: Michael Anderson

NMLS# 399792

5 out of 5 Stars
Would Recommend

They communicated in timely manner.Always answered every question I asked.It was a easy and stress-free process with Veterans United.

Branch Manager: Nick Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend

They are all very helpful and make the entire process very easy.

Branch Manager: Nick Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend

Production Manager: Michael Anderson

NMLS# 399792

5 out of 5 Stars
Would Recommend

Branch Manager: Nick Schuster

NMLS# 9616

More Reviews

See all 1,111 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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