Although Nick was out loan specialist we also dealt with Shyanne who was just amazing and friendly.
We felt we had someone on our side looking out for us during the whole process! Within 40 days, we were in our dream home!
I went into this understanding that I would have some work to do, but not everything. VERY disappointed to the point where Veterans United ruined my home buying experience...and this was our first home!
Response from Veterans United
We appreciate you taking the time to provide this information Jeremy. We want to ensure that other Veterans do not have similar issues in the future. Please contact our Client Advocate team if you would like to discuss this in more detail.
Great experience overall. I was very impressed with all the staff I corresponded with, and spoke with via phone and email. I will definitely be recommending to fellow Veterans that are on the fence about getting a VA loan, your staff made it painless.
Our loan officer Jeremy straatmann went above and beyond his job! He never gave up on me and wife and our loan. He was not only our loan officer but he became a friend! Working with him you can see that he has a passion for what he does and helping veterans like me purchase and own their own homes. He was absolutely amazing through out the whole process!!
Overall it was a great experience. I was well informed and guided by the staff through every step of the process
More contact by phone would have been appreciated.
Collin Ward was our POC at first and when I asked about a military grant through the state of Iowa he said that he was not an approved lender so we couldn't utilize. After further investigation I found that Nick Schuster, also with Vererans Home Loans, could help us with the process. He did a fantastic job of picking up the ball where Collin left off. If this company is going to use the word "Veteran" in your name, you better be ready to do anything and everything to help the Vets out, other wise your just using that word for your Marketing.
Bruce was great on our first loan and just as good on our refinancing.
Good experience. Need to be firmer with executable dates i.e. closing dates, dates of deliverables. Overall good though.
I was thrilled with the home office with John but then when we changed programs they have to transfer us. wasn't bad at first but closing was a struggle. I wasn't getting all information back and they set a date for us but told us that day about it.
Scott Miller was awesome!