Good team effort and very responsive
My VU was on top of everything to make sure we closed on time. They were all professional and I loved how they were my personal cheerleaders rooting for me and congratulating me. I will recommend VU to all my veteran family and friends.
Website was easy to use
My home loan process was extremely disappointing.communication from Alix Iriate was rude and very poor . I cannot recommend this lender based on my experience. The service was very unacceptable , important information was not provided in a timely manner the whole process was very stressful.
Response from Veterans United
Hey Christopher,
I’m really sorry to hear how disappointing and overwhelming your loan process felt. You deserved clear, respectful communication and timely information, and I hate that your experience didn’t reflect that. I’d like my advocates to have the chance to learn more and look into what happened so we can address your concerns. If you’re open to talking, you can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Colin did an outstanding job from start to finish. Thanks for all the assistance throughout, and I would highly recommend.
I would highly recommend doing business with Veterans United. It's clear they want the homeowner to succeed. They will expect a lot of information from you--provide that info and rest assured your loan team takes their responsibilities very seriously. My loan team, Brad Strubel and Kimmy Sanders were always there to explain every step and answered every question my wife and I had. We had many conversations during the process and all were positive, reassuring and professional. Also, the online interface was very intuitive. It was extremely easy to follow the process and meet all of my suspenses. Thank you for connecting with my Wife and I with our dreams!
They were great from beginning to end. Setting me up with a wonderful blessing of an agent (Shawna Schaffer). Me and my daughter are very happy.
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Always willing to answer or find answers to my questions.
Wonderful service throughout
Mary was very very helpful and was always willing to go the xtra to help me! I was amazed at how quickly my case progressed!! Thank you very much.
The whole team was thorough and everything was done timely! Everyone very responsive. My realtor even commented on how efficiently VU operated
If your a veteran buying your home for the first time, we recommend Veterans United. They are there to help you get into a home, and make sure its affordable for you in the long run. They are very helpful, understanding and caring!
Holly and her team are absolutely amazing! Communication was always consistent and they took the time to guide me through every step of my loan approval. As a 1st time home buyer, I recommend this team every single time!!!!
My wife and I were notified by our landlords that they were selling the property that we were renting from them and given 6 months to move. We hit the ground running the next day and started researching our options with our VA benifits. I believe VU poped up via algorythm in my web search for VA home loan options. I reviewed their website, customer reviews, and checked all the boxes to determine if they would be a good fit. Long story short, ONE MONTH after we started our search VU had us closing on a solid house. With no prior knowledge or experience with this company we took a risk and really needed a team that could help us hit the ground running. They made the home-buying process, transition, and finalization simple. They were effective, prompt, and our team was amazing! Thank you guys so much for being on call whenever we needed you. So grateful!
We highly recommend Veterans United. They made the process of buying a home as easy as possible. Their staff are knowledgeable and easy to reach. They were always available to answer any questions or concerns. The process of submitting paperwork on line through their portal was easy and very secure.
Veterans United were excellent to work with. They were completely transparent and helpful throughout every step of the process.
