Matt was great. Very paient & kind. Very professional & knowledgeable. Yes i would call UV again & ask for matt & his team.
Stephan and his team did a great job. This is our 2nd home we have bought with VU and would use for our next as well!
Dorian and his team were amazing through the whole process and willing to help out with everything.
No communication! Lots of delays extremely slow process.
Response from Veterans United
Hi Theodore,
I’m really sorry to hear about the delays and lack of communication you experienced. I know how frustrating that can be, especially during such an important process. That’s not the level of service I want for our Veterans United borrowers.
I’d appreciate the chance to look into this and better understand what happened. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
My team was great! They were consistent and steadfast. During this process there were times where I became extremely anxious. Josh, Shannon and Meg kept me on track and positive.
Veterans United made our refinance process incredibly smooth from start to finish. Communication was clear, timely, and professional every step of the way. They took the time to explain everything, answered all our questions, and truly made us feel valued — not just like another loan number. As a Veteran, it’s reassuring to work with a company that genuinely understands and supports military families. I would absolutely recommend Veterans United to any fellow Veteran considering a refinance.
Was very helpfully and the process of my home purchases.
Fast and smooth, very knowledgeable, seamless process, they keep you updated and will take their time to walk you through any step when needed.
Donnie and Lynn went above and beyond anything we could’ve expected out of the loan process. They were incredibly patient helping explain things that my elderly parents needed deeper explanation in time to understand. They went out of their way to accommodate, helping us due to technological constraints, and they were kind, professional and extremely punctual throughout the entire process. I personally have closed on six different homes in my lifetime and was involved helping my parents close onto two of their home loans so they could understand some of the process and technology and my interactions with Donnie and LYNN we’re far and above anything I have ever experienced from a customer service perspective and acknowledge perspective from any other lender that we have ever used in the last 18 years. We were all truly grateful, and it helped the process be so much more seamless and less stressful than anything. We have experienced before by far! Thank you very much to Donnie and LYNN:)!
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Ben and the whole team were fantastic! We had no idea what to expect buying our first home and getting our first home loan. Ben always got back to me quickly and put me at ease regarding the loan process. Zach was awesome as well. 10/10 experience.
I could not have asked for an easier process when buying a home. Matt landis and his team were truly there every step of the way and I highly recommend using veterans united for your home buying journey.
Amazing experience!!
Great teamwork!
