Veterans United Home Loans has great people working for them and their customer service is outstanding.
As things got tough, I was essentially told that I made the process difficult.
Response from Veterans United
Hi Demetrio,
I’m really sorry that was your experience. When the process gets difficult, the last thing you should feel is blamed or made to feel like you were the problem. That’s understandably frustrating, and I hate that it came across that way.
Our role is to support and guide veterans through challenges, not add to the stress. I appreciate you sharing this feedback, and I’d welcome the chance to better understand what happened and learn from it. If you’re open to continuing the conversation, our Client Advocate team is available at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Sincerely,
Claire S., Client Relations Manager
OK, so, I have always preferred renting for the convenience, but then about a year ago I was somehow inspired to buy a home, if I could find the right now. I h ad stumbled onto VU and had contacted them with my interest in doing a VA loan, which would be my first. My best friend "sister" and I spent months trying to find one close to her house, (My mom has dementia and I am her caregiver and my friend and her family have helped me care for her and she has become part of their family) Unfortunately, they were all high priced and still a bit away distance-wise, so we kind of tabled it for another time. For anyone who doesn't think prayer works, they might want to recheck that! A mutual friend of ours owned a house literally across the street, and one day she told us that she and her husband were going to move back to TX and they decided to finally sell the house. Once my friend told her about me wanting it, she didn't even list it, instead doing a FSBO, which took out the middle man. I contacted Alec and crew to tell him I had finally found a house and he was so excited for me! He literally took care of everything and brought in Elizabeth and Blake to hold my hand through the process, which took less than a month! When they said they were going to do something, they did it and with high quality caring. They found a title company locally that also was awesome with very helpful and attentive people. They even had gotten a beautiful sign made for my craft room! It was one of the very few times in my life that I have done business with an organization/company where it was obvious these people had answered a calling to do this and genuinely loved it. They are an example of what customer care (aka service) is supposed to be like. I've been an RN for over 30 years, and a psychotherapist for over 7 years, so I know first hand the importance of making sure my clients feel taken care of. I have their phone numbers starred in my contact list, and whenever I meet a fellow Veteran wanting to purchase, Veterans United will be THE first company, and they will be the first names I give out. Somebody, please give these folks a raise, or at least a nice Christmas bonus!
Thanks for everything and Merry Christmas!
Dr. Karen Wall
MAJ (Retired) Army Nurse Corps
We are so Grateful and Blessed, when others seem not to care it had me apprehensive with going through this process again, but Bryan and his team were Awesome when I seen how much Bryan cared and wanted to see Home Ownership happen for us that’s when I let my guard down and he was with us every step of the way. Anytime of the day rather emails, call backs on the weekend, when I didn’t expect him to answer until the next business day he was there. The best experience we had and will recommend Veterans United to all veterans. Thank You Bryan and your teamHAPPY NEW YEAR!!!
Great service, easy to communicate and to complete process. A whole team of people on your side to help get you into your home!
Chad and Mike were awesome, they really helped out through the whole process. Awesome experience.
Veteran’s United was great to work with. Their process is streamlined and there is no fooling around. If you are serious (ACTUALLY SERIOUS) about buying a house, they will get you financed. I thought I was but really wasn’t before because I wasn’t ready to stop impulse buying and spending frivolously. Once I buckled down, they were the vehicle that got me the home. Thank you Veteran’s United!
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Tim was great to work with. He and his team kept me updated on each step as the process progressed. He answered all my questions, whether through phone or text. I was pleasantly surprised how easy and stress free this process was. Now in a very great home with my happy family.
Very easy and straightforward process! Highly recommend for any veterans trying to purchase a home.
You all did an amazing job helping me buy a home.and I ask God to bless each of you for your help.you are all loved and appreciated.
Veterans united is quick and capable to tackle any problem that i have
Lucas Hassemer did an outstanding job.
This is the third time I have dealt with Veterans United. Everytime has been efficient and professional. Veterans United will always be my go to for VA home loans and refinance!
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ABSOLUTELY!
Multiple agents, poor communication with client, get sent emails, then immediately get text messages or phone calls about this needs to get done... People work as well can't be hassled.
Response from Veterans United
Hi Brian,
I’m sorry to hear how frustrating the communication felt during your loan process. I can understand how receiving multiple calls and messages in quick succession would be stressful, especially when you’re balancing work and everything else life demands. That’s not the experience we want for our borrowers, and I appreciate you sharing how it came across from your side.
If you are willing, I’d really like for my team to review your experience to see where our process may have broken down and how we can improve. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday, 9 a.m. to 5 p.m. Central Time, and we’re happy to help however we can.
The professionalism, attention to detail, personal awareness for the client all contributed in my confidence in the stressful process of moving to closing. A honest pleasure working with the whole team.
Veterans united are outstanding . They have taken care of me on more than one occasion and I would highly recommend them . Thank you veterans united . You rock.
Joshua and his team have been very professional and easy to work with. I will definitely recommend Veterans United to my veteran and currently serving friends.
