Great experience!
Big shout out to Justin and Jared for helping us buy our first home! We are so happy! Thank you for making the process so easy and smooth!
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We had a great home buying experience with Veterans United. David Phillips and the rest of the team continually checked in with updates and on our needs. My experience with USAA and getting home owners insurance was not the same. It was a complete nightmare with 3 different quotes all going up in price and all with the same policy number. It makes no sense that the 2 companies could not work together seems there both here to serve veterans. Veterans United is outstanding and I will recommend David and the team to all my fellow veterans
Mike and Shawna was always quick with an answer to whatever question I had. They were very supportive, calling and walking me through the parts I didn't understand. I always felt like I was their only client.
The team of Matt and Annie were amazing to work with.
This process seemed to take forever. Communication wasn't the greatest. Pictures we sent were accepted, then were lost, then resent and then not acceptable. We were losing hope near the end of this because it felt like jumping through hoops right until the last moments at the closing which finally happened thank God. Lots of ups and downs through this process.
Response from Veterans United
Hi John,
I’m really sorry to hear how stressful the process felt and that communication wasn’t as smooth as it should have been. Having to resend documents and face delays can make an already complicated process even tougher, and I can understand how discouraging that must have been.
I’m glad to hear things came together in the end, but I’d still like for my advocates to have the chance to look into what caused the confusion with your file so we can do better moving forward. When you have a moment, please reach out to our Client Advocate team at 1-800-212-5200 or email ClientAdvocate@vu.com. We’re in the office Monday through Friday from 9 a.m. to 5 p.m. Central Time.
So easy and fast , very helpful and informative personal.
Veterans United made it possible for us to achieve something we thought was impossible, from setting us up with the lighthouse program to get my credit where it needed to be (thank you Charlie Holobach), to the final paperwork, they made this process a lot easier.
The loan team did a great job staying in contact with me through the process. Even when we paused for a time and came back to it. They were available by phone and text at all times and were very professional.
