I’ve never been treated with so much love and respect since I decided to buy a home
Excellent communication, smooth process!
Quick and easy process
This is my second time using VU as my lender. VU offers competitive rates and the folks who I have worked with were/are all great! I would highly recommend to reach out to VU if you are looking to utilize a VA loan for your home purchase.
No problems. VU provided all the help I needed.
Outstanding service. I will always use Veterans United.
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Courteous and knowledgeable staff. Very accessible and supportive throughout the process.
Thank you so much for helping make this dream happen.
Sam Yoo and and Landon were absolutely amazing! My realtor actually said he Sam actually helped him out a LOT. I’d absolutely recommend this team
Suzanne was great to deal with. Very quick to respond and very knowledgable.
Would highly recommend.
I am very disappointed with Veterans United and in particular, Ian Reed. The closing was supposed to be May 23rd. The paperwork was completed until the 22nd which meant we had to wait 3 business days. The closing was completed on the 27th. I sent Ian numerous emails and phone calls to make sure everything would be done by the 23rd. Ian ignored my emails and calls and didn't change the items that he was supposed to (the origination fee and the interest rate) until the 22nd. Ian has very unprofessional attitude and didn't take responsibility or apologize for ignoring my calls or not having the paperwork done in a timely manner. I would not recommend Ian Reed or Veterans United to anyone. Although, Veterans United is not affiliated with the Veterans Administration, they should treat Veterans with more dignity and respect.
Response from Veterans United
Hi Dennis,
I really appreciate you sharing this. I'm truly sorry to hear about the experience you had leading up to closing. It’s completely understandable to feel frustrated when expectations aren’t met—especially with something as big as buying a home. Delays and communication issues like the ones you mentioned are not how we aim to serve those who’ve served.
I want you to know that your feedback isn’t being taken lightly. I’ve shared your concerns with our team so we can dig into what happened and make sure we’re holding ourselves to the standard our veterans deserve. I’d really like the chance for my team to talk with you directly if you’re open to it.
You can reach us at 1-800-212-5200 or by email at ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime that works for you.
A genuine company with a personal approach… VU really cares about the Veterans they help navigate through the home buying process. They have streamlined the process into a painless journey. We have two dogs and they thoughtfully sent us a treat box for them after we closed and moved in. That’s above and beyond!
