I amin a tuff spot Steve was outstanding man from point ONE I was handicapped during the sal Steve just drove the sale through for me and my wife We are 3ernally grateful Jon
Avoid at all costs. We encountered not only a fundamental misunderstanding of utilizing a second VA, but had to go through underwriting twice and experienced a multiple week delay while moving cross country for a PCS.
Response from Veterans United
Hi Maxwell,
I’m really sorry to hear how stressful this process was for you, especially while navigating a PCS move. Having to go through underwriting more than once and experiencing delays would be incredibly frustrating, and I regret that the experience left you feeling this way about Veterans United.
Please don’t hesitate to reach out if you’d like us to walk through this together. You can connect with my team at 1-800-212-5200 or ClientAdvocate@vu.com.
The loan process went very easy and smooth with Veterans United, and they were clear about each step.I only marked down from a ”10” since we didn’t close on time due to the appraisal taking so long. I was told it takes about 5-10 business days and the VA appraiser took the full time allowed by the VA (15 business days) and left me displaced. I’m addition, no one could tell me how long the VA allows for re-appraisal (if the VA authorizes another 15-business days) since the house needed to be 100% finished for appraisal. This cost me thousands more for my lost rate lock, re-appraisal, hotels, dining out, and loss of an entire refrigerator & freezer full of food. However, I was thankful my loan officer handled some of the extra charges on the VU loan side. That shows excellent customer service on behalf of VU, and was much appreciated; Thank you!
Thank you so much to my Veterans United team. Never stop being great. Other veterans need you just like I did! It was over the top great!! I never want to work with another company or group of people again!
As a first time home buyer.I was excited, but also very nervous and stressed out. Everyone did their part to help me along and checked up on me frequently to see if i needed anything. i would highly advise anyone who qualifies to use veterans united.
Really easy. Mostly done online, simple process. Great customer service.
Had an amazing experience and the team made it as painless as possible and always made sure I was well informed each step of the way
VU needs to be more approachable to first time home buyers by transparently communicating the purpose and details of each document sent to the veteran. Each step of the home buying process should be thoroughly conveyed and future requirements should be brought to the veteran’s attention ahead of time. No surprises.
Relatively quick process. Very straightforward checklist. Specialists handle individual tasks. Veterans United team members respond to emails and phone calls in a timely manner. It was very convenient to have everything centralized. As a first time home buyer it took a lot of the stress away. Would recommend
Brandon was amazing! Carma checked in all the time! The whole process was great, until closing day. We waited over 2 hours and still no answer. My closing began at 3pm eastern time, we left a little after 5 with no answer. That was a little unnerving. It all worked in the end! Thank you for getting me into my new home!
Overall this was the very straightforward and simple transaction that we have experienced to date.
